Logistical Tips

Help us help you! By following these few tips this will ensure a smooth delivery and pickup process, and will help you avoid any post event damage or cleaning fees!

preparing for delivery

• Please make sure your lawn is mowed at least a day prior to your scheduled delivery range!

• Have all yard furniture, cars, or any other obstacles moved so that delivery crews have easy access to the installation location.

• Have all underground utility lines (gas, electric, water, sprinkler, etc) clearly marked if your installation requires stakes. Please call Dig Safe if you need assistance.

• If nobody will be home for installation, please have the exact tent location clearly marked.

preparing for pickup

• Please make sure all non-rental items and trash are picked up and removed from the tent.

• Return tables and chairs to their carts and stacks as they were when delivered. (unless breakdown was selected). If not completed customer will be charged $1/chair and $2/table.

• Place all remaining rented items under the tent, or in a pre-arranged safe place accessible by the crew.

avoiding cleaning/damage fees

• Sidewalls can be removed by the customer if wanted. Please neatly roll up and store inside if you do so. If the sidewalls that were removed by the customer are determined to be dirty or wet, the customer will be charged $4/ft to clean and $2/ft to dry.

• Do not leave rental items outside of the tent unless other arrangements have been made. If rental items are left outside and become wet and/or dirty the customer will be charged a cleaning fee which will vary based on the item.

• Do not pin, nail, tape, alter rental equipment in any way